Our support team has been prepared to recognize when cashback-related questions might indicate deeper trouble, and we’ve set up pathways to direct Canadian players toward resources like ConnexOntario and other regional support networks. The program includes a cooling-off feature that lets you temporarily pause your cashback eligibility without closing your account—a middle ground for those who feel they need a short break but don’t want to burn bridges. We believe a well-crafted refund program should serve as a financial harm reduction tool, not just a retention hook. By returning money directly and quickly, we cut the fuse off the chase cycle. That Monday morning credit offers you a clean slate and recovered capital, without the psychological weight of having to win back losses through more play. It’s a small design choice with a big impact on player wellbeing.