Busy Periods vs. Low-Traffic: When to Get the Speediest Help
My monitoring showed some obvious trends. The quickest replies, predictably, came on workday afternoons and late evenings on the East Coast. I regularly connected in under 30 seconds. The heaviest times—Friday and Saturday nights from 9 PM to 1 AM Eastern—had greater waits. The initial connection averaged 70 to 90 seconds then, as more players were probably online and requesting help. But even during these peak hours, the service never failed or became unavailable. If you want the very fastest chat, aim for a weekday afternoon. The main point, though, is that you can get solid service any time of day. That suggests Wazamba’s support managers have done a solid job with rostering and manpower.