Money and Identity Questions
When finances or identity are at stake, you need everything to be accurate. Should a deposit or withdrawal is taking longer than expected, reach out via email. Send any proof of payment provided by your bank or e-wallet. The document check, a standard security measure for Canadian players, often means sending in a copy of your license or a bill. If you’re wondering about the status of your documents, or why a document was declined, email is best. This allows a representative to safely review the files you uploaded and provide you with detailed reasons.