Common Complaints and Criticisms
On the other hand, a clear set of issues stems from the critical feedback. The biggest and most severe issue revolves around withdrawals and KYC (Know Your Customer) verification. Numerous Canadian users report the requirements for documents appear over-the-top or occur as a surprise after they’ve won, resulting in long periods for their money. An additional sore point is bonus wagering requirements. A number of players consider them too complicated or challenging to clear. You’ll also see sporadic mentions of technical bugs with certain games or promotions, though these appear far less often than the cashout problems.