Document Checks Challenges
The verification step itself is a frequent headache. Canadian users mention being asked for multiple forms of ID, proof of their deposit method, and sometimes even source of funds documents, often when they weren’t anticipating it. The complaint isn’t really about the need for security checks—that’s normal. It’s about how clear and quick those requests are. Reviews indicate that laying out these requirements more plainly from the start, and making the document upload system more user-friendly, would go a long way in restoring trust during this final, crucial part of cashing out.