For less urgent issues, there is a support email address with a stated 12-hour response time. Our test email got a reply in just over three hours. The FAQ section is limited but well-organised, covering bonus terms, document upload guidelines, and forgotten password recovery. We liked that the telephone support line is a UK freephone number, staffed 08:00 to midnight GMT, which adds reassurance for players who prefer to talk. Across every channel, the service was consistent, human, and surprisingly warm. It reinforced our impression that Fish Casino has invested in its operations team as much as its marketing.