Sending Your Files and Initial Feedback
Once we hit the submit button on our driver’s license and utility bill, the automated system began. We were pleased by the real-time feedback mechanism. Instead of waiting aimlessly for an email, the status flickered to “In Review,” and a progress wheel showed that the algorithm was scanning for tampering. Within roughly ten minutes, the utility bill was approved, but the ID image triggered a soft warning regarding glare. The portal did not just refuse the file; it showed a specific annotation highlighting the problematic area on the photo. This granular feedback prevented us from guessing what went wrong. We simply snapped a new photo in natural daylight, re-uploaded, and the system verified it almost immediately, moving us to the manual review queue.