Our Experience With a Manual Review
Our account was flagged for a brief manual review because our utility bill listed a different mailing address than the one we enrolled with (we used a PO box during signup). A compliance specialist communicated via the internal message center, not an intrusive phone call, seeking clarification. We replied explaining the discrepancy and attached an official government tax assessment notice that connected both addresses. The support agent was cordial, acknowledging the clarification within two hours and advancing the approval through. This human intervention could have been a bottleneck, but the communication was initiative-driven and solution-oriented, proving that SpinoGambino views verification as a dialogue rather than a punitive barrier.