The next tier becomes apparent when an issue needs specialist involvement. If a withdrawal requires hands-on review because of a discrepancy between the payment method and the verified identity, the frontline agent creates a ticket that transfers to the payments or compliance team. During my review period, I mimicked a delayed Interac withdrawal inquiry, and the agent advised me that the finance department would look into within a few hours and that I would obtain an email update. I wasn’t just handed a canned promise; the agent noted the transaction ID, recognized that e-wallet cashouts typically process within 24 hours, and detailed that bank methods like Interac can take between two and five business days based on the issuing institution. That level of detail shows a structured escalation process that handles money matters with the gravity they warrant.