Based on my tests conducted at various times — spanning late-night and early-morning hours in Eastern Time — live chat ran without interruption and I consistently connected with a human agent within a minute. Email support, although not instantaneous, also follows a round-the-clock schedule wherein responses are prioritised by urgency. The help centre is accessible at all hours, so regardless of whether you prefer to solve problems independently, the self-service tools never go offline.
How does the verification process work and is it possible for support assist?
Verification necessitates uploading a government ID, proof of address, and at times a payment method confirmation. I submitted mine through the secure document portal, and support confirmed acceptance within several hours. If an image is unclear or a document doesn’t match, an agent will email you with specific instructions for a resubmission. You can likewise ask live chat to review your upload in real time, which may speed up the approval significantly compared to waiting for an automated check.