Email support replied in under four hours for all five queries we sent, with thorough answers that tackled every point in our original messages. The responses were written by humans who grasped context, not by AI bots regurgitating keywords. Phone support is offered but limited to callback requests, which we got within fifteen minutes of submitting the form. The support team works on Australian Eastern Standard Time, with live chat coverage from 8:00 AM to 2:00 AM AEST, seven days a week.