We evaluated the account dormancy management tools, which allowed us to define what should happen to our data if our account remained inactive for extended periods. The options extended from complete data preservation to automatic anonymisation after a configurable number of months. The anonymisation process, as described in the platform documentation, would strip personally identifiable information from our records while retaining aggregate statistical data for business analysis. This hybrid approach harmonised our right to be forgotten with the operator’s legitimate need for long-term business intelligence, and the transparent explanation of this balance helped us make an informed choice about our dormancy settings.
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