Common Rejection Triggers and Tips for Avoiding Them
Through trial and error and by talking to customer support, I have identified the most frequent pitfalls that catch out Canada players. The initial is sending a cropped photo that truncates the edges of the ID. The following is submitting a document where the name on the utility bill does not match the name on the casino account because of a recent marriage or a legal name change. I have observed delays where a player registered with a middle name but their bank statement left it out. Another typical oversight is uploading a compressed file that gets grainy when the security team magnifies it. I consistently advise scanning documents at a minimum of 300 DPI. Moreover, some players attempt to verify using a virtual credit card that does not offer a physical statement, which the system is unable to handle. I now treat the upload portal like a precision task, verifying every character of my address and every digit of my ID before clicking submit.