Troubleshooting System Upload Issues
I have encountered a few platform glitches during the upload process, and I know many Canada players face similar hurdles. The most common issue was the file size cap, which sits at 10MB per document. My high-resolution scans sometimes exceeded this, requiring me to compress the PDF without sacrificing legibility. I advise using a free online compression tool that retains 300 DPI quality. Another problem I dealt with was an unsupported file format; the portal accepts JPG, PNG, and PDF exclusively. When I tried to upload a HEIC image from my iPhone, the system refused it silently. I now convert all mobile photos to JPG before starting. If the upload progress bar hangs, I clear my browser cache or switch to a private window. In rare cases where the portal remains non-functional, I contact live chat, and they have always provided a secure alternative email link to submit my documents directly to the compliance department.