Troubleshooting and Getting Help
The export function typically functions smoothly, but sometimes problems come up. A typical snag is not finding the export option. It could be hidden within a sub-menu labeled ‘Responsible Gambling’ or ‘Data Settings’. If the file does not download, check your browser’s pop-up blocker. Using a different web browser may also assist. For very long date ranges, the system could time out. The remedy is straightforward: export your data in smaller portions, month by month.