We evaluated response times on social platforms by submitting inquiries about site update timings. Replies came within two hours and directed us toward formal channels for account-specific issues, which shows proper security measures. This method proves valuable for service announcements and broad direction without revealing private player information on less protected platforms. The presence of these different channels shows an recognition that contemporary players expect brands to be reachable through their preferred communication ecosystems. We also saw that the casino keeps a profile on messenger apps widely used among UK users.