We purposely examined the limits of agent expertise by asking about game mechanics details and RNG auditing. The responses were accurate and included references to the testing agencies involved without making exaggerated claims about fairness. When queries were beyond their direct knowledge, agents initiated internal consultations rather than guessing. The typical response time for routine account questions stood at about four minutes, while more intricate withdrawal verification issues needed roughly twelve minutes of collaborative troubleshooting before satisfactory closure. We observed that agents always verified our comprehension of the resolutions before concluding the chat.