What should I do if the app crashes or won’t load?
Begin with the fundamentals: force-close the app and reopen it, check that your internet is active, and look for an update in your device’s app store. If that doesn’t help, try clearing the app’s cache in your phone settings. As a last step, uninstall and then reinstall the app. If the problem continues, contact support using the live chat in the app. They can give you specific advice and report any technical issues.