Is self‑exclusion permanent, or can I select a fixed term?
You can choose a fixed self‑exclusion term of six months, one year, two years, or five years. The exclusion does not automatically end when the term expires. You must contact our support team and go through a mandatory reflection period before any reactivation is considered. We developed this process to prevent impulsive returns while fully respecting your right to regain access under controlled conditions.