Deerfoot Casino’s multi-channel Omnichannel Notification Method
Dispatching one email and walking away is not the Deerfoot Casino approach. The platform employs a multi-channel plan that addresses the user journey without being pushy. We traced the touchpoints during a recent change and identified a well-connected system of alerts. It seemed less like a scattergun burst and more like a friend tapping you on the shoulder from several angles to make sure you’re in the loop.