Specialist Support: Responsible Gambling and Disputes
Some issues exceed everyday help. As a UKGC licensed casino, Kitty Bingo must offer particular support for controlled gambling and a structured complaints process. For gambling habits, you can set tools like deposit limits and session timers straight in your account. The support team can show you how, but for advanced help they’ll refer you to expert groups like GamCare or BeGambleAware. If you have a complaint that normal support is unable to settle, you can initiate a structured process. Kitty Bingo should describe this procedure on their site. If after eight weeks you’re yet not satisfied, you can take your case to an neutral body like IBAS (the Independent Betting Adjudication Service). They’ll review it for free and make a fair decision.