Security and Privacy in the New Support Model
An AI that learns more about you raises valid privacy questions. Telbet says it has strengthened its data security alongside this upgrade, a key point for Canadians covered under PIPEDA laws. The system is structured with privacy as a core feature. The AI only retrieves the account details it absolutely needs to answer your question. It does not retain your personal financial data in its training systems. Every conversation, with the bot or an agent, is encrypted. Players stay in control. You can request a human agent immediately, or opt for email for sensitive topics. Telbet’s challenge is to walk the line between providing personalized, smart help and maintaining your data completely locked down.