Customer Support at Your Fingertips
If you run into an issue or have a question while navigating the app, help is readily available. Lanista has embedded its support within the mobile application. Find a ‘Help’ or ‘Support’ link in the main menu. This opens a live chat. I’ve used this and received responses from an agent in real time. For common questions, there’s a comprehensive FAQ section that addresses everything from verifying your account to bonus rules. You can also send an email for less urgent issues. The point is, you don’t have to close the app and open a browser. Assistance is built into the same experience.