Customer Support and Security Measures
If you encounter an issue, good support makes all the difference. Rich Royal Casino delivers help primarily through live chat and email, the usual setup. In our tests, the live chat was reasonably prompt, but the level of the help varied. For anything complicated, you must use email, and replies can take a while. The fact a phone line is absent for Australian players is a downside, particularly if you like talking to a person about personal issues.