Assistance and Dispute Resolution
If you should have a question about safety or our licence, our customer support team is here. You can reach them by live chat or email. They’re prepared to help. If we are unable to settle an issue together, you can bring it to an independent Alternative Dispute Resolution provider. The UKGC approves these ADR services. And as a final step, you can without hesitation contact the UK Gambling Commission itself. This multi-level system means you always have a route to a fair outcome.