Keep Records of Every Transaction
We recommend saving the confirmation receipt your bank issues after you send a transfer, as well as any reference numbers generated by our cashier system. Screenshots or PDF downloads work well. If a transfer ever goes missing or is delayed, having this documentation ready lets our support team to locate the payment quickly. The transaction reference, the exact amount, and the date and time of the transfer are the three pieces of information we need to trace it. Without them, we have to search through a broader set of incoming payments, which takes longer. Good record-keeping also helps you manage your own gaming budget and reconcile your casino activity with your bank statements.