The manner in which Technical Updates and Downtime Are Handled
This is the area where Sankran’s communication reveals its strongest and weakest sides. When maintenance is arranged, they are superb. You receive an email a full two days beforehand, with precise start and end times in GMT. You can plan accordingly. The problem is the unplanned events. When a game has issues or the site has a wobble, news is less prompt to come out. We observed a case where a live dealer game went down. Forum threads were filled with complaints for almost an hour before Sankran officially recognized the problem. A live status page on their site, updated in real-time, would make a world of difference. It would demonstrate UK players they’re on top of things, even when things go wrong.