The human agents received training, too. They learned how to use the new AI tools and how to provide the empathetic service that a machine can’t. This two-pronged approach guarantees the system’s efficiency is balanced with real human understanding.
The human agents received training, too. They learned how to use the new AI tools and how to provide the empathetic service that a machine can’t. This two-pronged approach guarantees the system’s efficiency is balanced with real human understanding.