What happens if the AI cannot grasp my question?
The system includes strong backup plans. If the AI is unable to identify your question after several tries, it will automatically and immediately connect you to a human support agent. Significantly, it gives that agent the full record of what you attempted previously, so you don’t have to start from scratch. The agent then takes over, already knowing the background. This design means no player becomes stuck in a loop of pointless automated replies. The system is designed to err on the side of caution, preferring a quick handover to a person rather than persisting when a query is beyond its present capabilities.