Email support through the compliance address was just as responsive, with a four‑hour turnaround on a Saturday inquiry about self‑exclusion options. Shuffle has time‑out periods from twenty‑four hours up to six weeks, plus permanent self‑exclusion that blocks reactivation even if you contact support begging to reverse it. We checked this by trying to reopen a test account after a seven‑day cooling‑off period and got a firm but polite refusal citing responsible gambling obligations. The complaints procedure in the terms points unresolved disputes to the Curaçao master license holder, and we verified that the contact details match the regulator’s public records. A formal escalation path matters a lot when real money’s on the line, and Shuffle doesn’t bury that info in legalese like some competitors do.