Waiting Time Analysis: The Game of Waiting
The wait time was the greatest challenge. The automatic reply said the team aimed to answer within 24 hours. In my test, Prive Casino was consistently faster than that. My simple questions got full replies in under 12 hours, typically within 6 to 8 hours on a UK business day. A trickier question about bonus wagering rules needed about 18 hours for a complete answer. None of my messages waited more than a day for a response, which is good. The UK Gambling Commission says licensees should reply in a timely way, and Prive’s performance here matches that for non-urgent messages.