Contact and Assistance Channels
The way a casino communicates with you during outages says a great deal. Spinsy sent an email ahead of time to registered users notifying about the maintenance schedule. Once the site was down, the live chat was obviously offline. However, the support team seemed to be checking their email channel. That means truly urgent questions from players in Canada weren’t going unanswered. Having that clear information and a timeline for restoration reduces frustration. It shows the casino values that your time has value.