Instant Messaging Assistance
Spot the chat icon in the corner of the site? That is your direct line for fast help. I utilize it for questions that would take too long to type in an email. Our agents can handle everything from login troubles to bonus clarifications right away. A handy feature is the option to drag and drop a screenshot right into the chat window. This allows you to show an error message instantly, which often speeds up the resolution. Every chat is recorded, and you can request a transcript forwarded to your email for your records. It is the best choice for problems that need a fast answer but aren’t emergencies, and you’ll usually get a reply in a couple of minutes during busy periods.