What if your problem doesn’t get solved through the normal routes? You have a couple of subsequent actions. First, request to speak with a supervisor during a live chat or phone call. Second, complete the formal complaint procedure written in Goldex Casino’s terms and conditions. As a Canadian player, you have another option. You can get in touch with the gambling authority in your province. Goldex operates under licenses that require proper dispute resolution, so these regulators can assist if your concern gets stuck.