Issues: Payout and Verification
On the other hand, the most common and serious complaints from UK players are all about money, specifically getting paid out. Many reviews describe slow withdrawal processing, with some experiencing delays beyond the advertised time. The account verification process (KYC) is another big frustration. Players call it drawn-out, sometimes including repeated requests for the same documents, which blocks any cashouts. These practical problems are the biggest reason for low star ratings. The language used is often angry or upset, pointing to a big trust gap. Funding your account is easy, but for a notable number of players, getting it back out is a struggle.