Testing the Answer Times: Chat Support vs. Email
When your money is blocked, speed is critical. In our tests, Robocat Casino’s live chat put us to a human agent in about two minutes. For basic tasks—like redeeming a bonus code or asking what documents you need for verification—the agents finished in under ten minutes. Email was slower, of course. Replies to our test messages arrived in our inbox between six and eight hours later, well within their 24-hour promise. That’s completely acceptable for questions that aren’t urgent, like a comprehensive breakdown of promotion rules. The lesson for players is clear. Use the chat when you need something now. Save email for the in-depth stuff that can wait a few hours. Robocat Casino manages this split well.