The Methodology for Recording Response Data
We ran a structured test, beginning a live chat session on Cazeus Casino at 30 different times. We covered peak and quiet hours across weekdays and weekends to mimic when Australians actually play. We timed each chat from the moment we joined until the agent first replied. We also noted how long it took to handle common questions. Our queries included account verification, bonus rules, and popular Australian deposit methods like Neosurf and POLi.