Response Time: Reaching a Genuine Answer
A rapid greeting doesn’t mean much if you aren’t given a answer. We carefully monitored how long it took for agents to deliver complete, correct answers. For basic questions, like “what are the wagering requirements?”, we generally had everything resolved within five to seven minutes of beginning the chat.
Pages: Page 1, Page 2, Page 3, Page 4, Page 5, Page 6, Page 7, Page 8, Page 9, Page 10, Page 11, Page 12, Page 13, Page 14, Page 15, Page 16, Page 17, Page 18, Page 19, Page 20, Page 21, Page 22, Page 23, Page 24, Page 25, Page 26, Page 27, Page 28, Page 29, Page 30, Page 31, Page 32, Page 33, Page 34, Page 35, Page 36, Page 37